On September 10, 2005, I put in an order at a site called Apparel Agents. My youngest daughter, Teresa, had heard some good things about them and wanted some shirts. I ordered four shirts for her and put it on my credit card. The card was dinged that night for the amount. I got a confirmation, and an e-mail saying the order would be Fed-Exed out to me. A month later, still no clothes. Maybe I've been spoiled. If I order from Amazon, it's there within days. I ordered a hat for Teresa, from another, smaller site that operated out of a Yahoo storefront and it came out to the house immediately. So, maybe it was being held up because of Hurricanes Katrina and Rita. Nope. The headquarters for Apparel Agents is right here in Los Angeles. Less than 12 miles from the house. The warehouse, where they ship from, is in the same city I live in. It's in walking distance to Mike's work. Also, there is a Fed-Ex depot within a stones throw of their place, so that's not a problem. So, I go to their site and log on to my account. There is no way for me to track the order. So, I sent an e-mail to their customer service. That was on a Thursday. I heard nothing on Friday. So, on Saturday, I sent a reply to the original e-mail that confirmed my order back on September 10th. Finally, on Monday, I get a response: We are checking the status of your order, will advise. I apologize for any inconvenience. You may also contact our Customer Service Dept. at ext. 230 for more detail.
That's it, so far. I haven't heard anything else. If I haven't heard anything by Friday, I am going to have Mike go to their warehouse and see if they can find out what's going on. This place had been highly recommended to Teresa, and she's a little upset that we're having so much trouble. I'll keep you updated.
Posted by Valkyre at October 12, 2005 06:43 PMDressed in my black working clothes and rode out to check what was happening. The Website needs to be updated. When I arrived at the factory/warehouse on 157th street I found a large building with two men just finishing the cleaning up -- it was absolutely bare from wall to wall. The one gentleman said that they had taken the machines and stuff about a month ago -- just about when you placed your order. Gentleman said they had cut out owing rent. Not good news, but also not a reliable source. And the did answer your recent e-mail. So....
I Called the number for the office in Downtown L.A. there was a recording stating that they had a new office at 2860 East Pico, Los Angeles. (As in "Born in East L.A.") I saddle up and ride over there -- marvelous neighborhood, reminds me of growing up in East Detroit (for entertainment we would go out at night and try to stay alive.) They've combined the office and production on a single site. The lady I had talked to earlier said that three of the four shirts were ready to ship, she didn't know I was coming, she'll go back and get them. Didn't have my saddlebags, so I declined -- ship 'em, split the order and ship the fourth when ready. You should recieve the first three Monday or Tuesday.
Posted by: Paladin at October 14, 2005 03:52 PM