July 27, 2007
Lowe's Rebate Problems
I posted an entry about the new washer/dryer we bought through Lowe's. One of the reasons we had the set delivered was because we could get back the $65.00 delivery fee through a rebate. For $65.00 we could have rented a pick-up truck and brought them home from the local brick and mortar. So, I print out the receipt after I purchased them online. As you can see, the date of purchase is very visible on the page. It is showing that the washer/dryer set was purchased on June 27th, 2007.
So, I double checked everything on the rebate form to make sure that I was in compliance. I know getting a rebate can be relatively easy. Or, you have to pull teeth to get your money back. So, here is the rebate form. Accompanying it, is a larger cut out of the dates in which you have to make the purchase. You notice that the dates are 5/5/2007 - 7/29/2007. 6/27/2007 falls between those dates no problem.
So, you can imagine my surprise when I received the following letter today in the mail:
My rebate was rejected because, according to them, the cash register receipt enclosed was not dated within the time period designated for this offer.
Um, does anyone else see a problem here? 6/27/2007 falls almost in the middle of the designated dates stated on the form. They are giving me seven days to resubmit the information. Nice and close to the cut-off date, huh? I almost feel like this was intentionally done to cheat me out of my rebate. They are going to get a call on Monday, since the number that was included on the letter is not available on the weekends. Like I said earlier, the only reason we went with this was for the delivery charge rebate. For $65.00 we could have rented a truck, and have money left over. Looks like I'll have to switch back over to shopping at Home Depot. If this isn't resolved, I am going to post it on Rip-Off Report.com, along with some of the other complaints by people who have had trouble getting their rebates honored through Lowe's.
Posted by Valkyre at July 27, 2007 08:57 PM